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Webinar
Consumer Duty – achieving good outcomes for consumers
This session will focus on the implementation of the FCA's new Consumer Duty regime and what a "good" outcome could look like for consumers.
With less than 12 months to implement the FCA’s Consumer Duty regime for new and existing products, the clock is ticking for firms to align their processes to FCA expectations to achieve good outcomes for consumers. The FCA has made clear that they have high expectations and that they intend for the Consumer Duty to show a marked change in consumer outcomes, but having read the Policy Statement and the Finalised Guidance is it clear what the FCA is actually looking for?
Speakers
Venetia Jackson
Senior Associate at Pinsent Masons